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Welcome to the Email support introduction section. As the name suggests Email support is the kind of support provided via email. You receive 5 emails with the action plans to get the issue resolved, in case if the issue is too complicated and does not get resolved even after following the 5 action plans provided via email, we request you to open a call and remote session support. We recommend using Email support only in case if you are well-versed with the Microsoft products we support. Choosing this support type you get a an expert who will check with the information you provided for the issue you are facing with product, sends you an email with the scope which needs to be agreed by you so that our expert can research on the same and send you emails with the action plan to resolve your issue. Our SharePoint expert will make sure he sends you appropriate plans to get the issue resolved. This support time is specially designed for people who can follow the action plans on their own.

We take precautions to make sure your data is safe, but depending on the type of issue you are facing it is strongly recommened that you take backups & snapshots before we proceed troubleshooting. Email support type is a one issue per incident support type and for any other issues, you would need a new support ticket.

In course of troubleshooting, if we find that the issue is caused by hardware fault or 3rd party software, then you may have to contact and work further with respective vendor to fix it. As per RutuTechnologies Support policy, In case if we find the root cause in the course of troubleshooting we will definitely share the same with you, but we do not offer full Root Cause Analysis into problems that you are experiencing. We will review the logs and configurations and provide either a best direction on root cause or if it is not clear from the logs and configuration, we will make suggestions as to what might have caused the failure. Root Cause Analysis is not available at RutuTechnologies

Problem Resolution Services are delivered on per incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate support type ticket. You will be charged only if the issue is resolved or if we point you to the right direction. There will be only 5 emails with an action plan sent on every issue.

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Welcome to the Chat Support introductory page. As the name suggests you get a SharePoint Expert who resolves your issue over chat session. Chat support is suggested for the SharePoint Admins who have a better understanding of their SharePoint Farm and follow the instructions give on the chat session. This support is charged $ 80/- per hour and the SharePoint Expert works on the issue till your issue gets resolved to your satisfaction.

We take precautions to make sure you do not loose your valuable data. but depending on the type of the issue you are facing it is strongly recommended that you take a SharePoint and SQL server snapshot or a full backup, SharePoint content, Admin Content and Config databases SQL back. SharePoint full farm backups and stsadm backups. Chat support type is a one issue per incident support type and for any other issues which are not relevant, you need a new support ticket.

In course of troubleshooting, if we find that the issue is caused by hardware fault or 3rd party software, then you may have to contact and work further with respective vendor to fix it. As per RutuTechnologies Support policy, In case if we find the root cause in the course of troubleshooting we will definitely share the same with you, but we do not offer full Root Cause Analysis into problems that you are experiencing. We will review the logs and configurations and provide either a best direction on root cause or if it is not clear from the logs and configuration, we will make suggestions as to what might have caused the failure. Root Cause Analysis is not available at RutuTechnologies.

Problem Resolution Services are delivered on an incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate support type ticket. You will be charged only if the issue is resolved.

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Welcome to the Remote Session Support. By choosing the Remote session support type. You get a SharePoint Expert to work with you who takes control of your SharePoint server and helps you resolve the issue with an ease. While working remotely our SharePoint Expert he follows the best practices recommended by Microsoft. While the SharePoint Expert is working on your server remotely you can watch him working and stop the remote session as per your wish.

We take precautions to make sure you do not lose your valuable data. but depending on the type of the issue you are facing it is strongly recommended that you take a SharePoint and SQL server snapshot or a full backup, SharePoint content, Admin Content and Config databases SQL back. SharePoint full farm backups and stsadm backups. Chat support type is a one issue per incident support type and for any other issues which are not relevant, you need a new support ticket.

In course of troubleshooting, if we find that the issue is caused by hardware fault or 3rd party software, then you may have to contact and work further with respective vendor to fix it. As per RutuTechnologies Support policy, In case if we find the root cause in the course of troubleshooting we will definitely share the same with you, but we do not offer full Root Cause Analysis into problems that you are experiencing. We will review the logs and configurations and provide either a best direction on root cause or if it is not clear from the logs and configuration, we will make suggestions as to what might have caused the failure. Root Cause Analysis is not available at RutuTechnologies.

Problem Resolution Services are delivered on an incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate support type ticket. You will be charged only if the issue is resolved.

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Welcome to the Call & Remote Session Support introductory page. Choosing this support type our SharPoint Engineer calls you, understands the issue connects to your SharePoint server via remote session, collects the informaiton needed and the logs if needed analyzes the same, Shares the action plan he has for the issue you are facing makes sure you agree to follow the action plan and proceeds working with you till your issue is resolved to your satisfaction.

We take precautions to make sure you do not loose your valuable data. but depending on the type of the issue you are facing it is strongly recomened that you take a SharePoint and SQL server snapshot or a full backup, SharePoint content, Admin Content and Config databases SQL back. SharePoint full farm backups and stsadm backups. Call and Remote session support type is a one issue per incident support type with unlimited hours for one particular scoped issue and for any other issues which are not relevant, you need a new support ticket.

In course of troubleshooting, if we find that the issue is caused by hardware fault or 3rd party software, then you may have to contact and work further with respective vendor to fix it. As per RutuTechnologies Support policy, In case if we find the root cause in the course of troubleshooting we will definitely share the same with you, but we do not offer full Root Cause Analysis into problems that you are experiencing. We will review the logs and configurations and provide either a best direction on root cause or if it is not clear from the logs and configuration, we will make suggestions as to what might have caused the failure. Root Cause Analysis is not available at RutuTechnologies.

Problem Resolution Services are delivered on an incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate support type ticket. You will be charged only if the issue is resolved.

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DEDICATED EXPERT

Welcome to the Dedicated Expert Section. Choosing this support type we engage a dedicated engineer to you, depending on the kind of requirement you have like on Hourly / Daily / Weekly / Monthly or Annual basis. The cost of the same can be discussed over the phone as and when required. All the Engineers working with us have been working with Microsoft Technologies since long and have expertise on all the Microsoft products like SharePoint, SQL Lync, Exchange & so on.

Support Type Problem Resolution Services

RutuTechnologies Support Type Problem Resolution Services provide assistance for problems with specific symptoms encountered. Problem Resolution Services are delivered on an incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate Support Ticket. By chance if our SharePoint experts are not able to resolve your issue or point you to the right direction, you will not be charged for the same.